Terms of service
TERMS & CONDITIONS
Koki Smoki EOOD
1. WHO WE ARE
This online store and website (the "Website") is operated by:
Legal name: КОКИ СМОКИ ЕООД (KOKI SMOKI EOOD), referred to below as
"Koki Smoki", "we", "us" or "our"
Legal form: Single-member limited liability company (ЕООД) under Bulgarian law
UIC / EIK: 207712194
VAT number: BG207712194
Registered office: Bulgaria, Sofia 1330, Krasna Polyana district,
zh.k. Krasna Polyana III, bl. 333, ent. B, fl. 6, apt. 35
Manager: Ivan Stilyan Ivanov
Email: owner@kokismokieood.com / support@kokismokieood.com
2. SCOPE OF THESE TERMS
These Terms & Conditions ("Terms") govern:
- your use of the Website;
- purchases of digital products and applications offered through the Website; and
- unless otherwise agreed in writing, the software development, consulting,
maintenance and related services we provide (the "Services").
Where we sign an individual written agreement with a client (a proposal, statement
of work or services contract), the terms of that agreement take precedence over
these Terms to the extent of any conflict.
By using the Website, placing an order or ordering Services, you confirm that you
have read, understood and accepted these Terms. If you do not agree with them,
please do not use the Website or the Services.
3. USE OF THE WEBSITE
You may use the Website only for lawful purposes. You must not:
- attempt to gain unauthorised access to the Website, its server or connected systems;
- introduce malware, carry out denial-of-service attacks or otherwise disrupt the Website;
- scrape, copy or republish substantial parts of the Website's content without our
written consent;
- use the Website in a way that infringes the rights of third parties or applicable law.
Product and service presentations on the Website are an invitation to place an
order or contact us; they are not themselves a binding offer.
4. ORDERS PLACED THROUGH THE ONLINE STORE
- Ordering. You place an order by completing the checkout process. Before
submitting, you can review and correct your entries. Submitting the order is a
binding offer to purchase.
- Confirmation. A contract is concluded when we send you an order confirmation
by email or make the purchased digital product available to you, whichever
comes first.
- Delivery of digital products. Digital products are delivered electronically
(by download link and/or email instructions) to the email address you provide,
normally shortly after successful payment.
- Errors. If a product is listed at an obviously incorrect price due to a
technical error, we may cancel the order and refund any payment in full; we
will inform you promptly.
5. SERVICES, PROPOSALS AND CONCLUSION OF CONTRACT
- Proposals. After discussing your requirements, we prepare a written proposal
describing scope, deliverables, timeline and price. Proposals are valid for
30 days unless stated otherwise.
- Conclusion. A services contract is concluded when you accept our proposal in
writing (including by email) or when both parties sign a services agreement.
- Changes. Changes to agreed scope are handled through written change requests,
which may affect timeline and price. We will always tell you the impact before
proceeding.
- Client cooperation. You agree to provide, in good time, the information,
materials, access and decisions reasonably needed for us to deliver the
Services. Delays caused by missing cooperation may extend deadlines accordingly.
6. PRICES, INVOICING AND PAYMENT
- All prices are stated in euro (EUR) unless indicated otherwise. Where required
by Bulgarian law, VAT is charged and shown. Our VAT number is BG207712194.
- Store purchases are paid through the payment methods offered at checkout.
Payments are processed by our payment service providers; we do not store your
full card details.
- For Services, unless agreed otherwise, invoices are payable by bank transfer
within 14 days of the invoice date. For larger projects we normally invoice
per milestone, as set out in the proposal or contract.
- If a due invoice remains unpaid after a written reminder, we may suspend work
until payment is received and may charge statutory default interest under
Bulgarian law.
7. INTELLECTUAL PROPERTY
- Digital products. Purchased digital products are licensed to you for your own
use as described in the product listing; you may not resell, redistribute or
publicly share them unless the listing expressly allows it.
- Service deliverables. Unless the individual contract says otherwise, upon full
payment of the agreed price you receive the rights to the bespoke work results
(source code and related materials) developed specifically for you, as defined
in the individual contract.
- Pre-existing materials. Tools, libraries, know-how and generic components that
we created before or independently of your project remain ours; where they are
embedded in a deliverable, you receive a non-exclusive licence to use them as
part of that deliverable.
- Open-source components. Deliverables may include third-party open-source
software, which remains subject to its own licences. We will identify material
open-source components on request.
- Website content. All content on this Website (text, graphics, logos, design)
is owned by or licensed to Koki Smoki EOOD and may not be reproduced without
permission, except for brief quotations with attribution.
8. WARRANTY AND LIABILITY
- We perform the Services professionally, with due care, and in line with good
industry practice.
- We will remedy, at our own cost, defects in deliverables that are reported
within the warranty period agreed in the individual contract (or, absent such
agreement, within the statutory periods of Bulgarian law).
- For consumers, the statutory rules on conformity of goods, digital content and
digital services apply in full.
- To the extent permitted by law, our total liability towards business clients
under an engagement is limited to the amount actually paid by the client under
that engagement, and we are not liable for indirect or consequential damages
such as lost profits or lost data — except in cases of intent or gross
negligence.
- Nothing in these Terms limits or excludes rights that consumers have under
mandatory provisions of Bulgarian or EU law, or any liability that cannot
lawfully be limited or excluded.
9. INFORMATION FOR CONSUMERS
If you buy from us or order Services as a consumer (a natural person acting
outside their trade or profession) at a distance, the Bulgarian Consumer
Protection Act and Directive 2011/83/EU give you additional rights, including a
14-day right of withdrawal. How that right works — and its statutory exceptions
for services and digital content — is explained in our Refund Policy.
Alternative dispute resolution. Consumers in Bulgaria may refer disputes to the
Commission for Consumer Protection (Комисия за защита на потребителите),
4A Slaveykov Sq., Sofia 1000, kzp.bg, and to the general consumer conciliation
commissions attached to it. Consumers in the EU may also use the European
Commission's Online Dispute Resolution platform at ec.europa.eu/consumers/odr.
You can always contact us first at support@kokismokieood.com — we prefer to
solve problems directly.
10. PERSONAL DATA
How we handle personal data is described in our Privacy Policy and Cookie
Policy. They form part of the information we provide to you but are not a
contractual restriction of your statutory data-protection rights.
11. GOVERNING LAW AND JURISDICTION
These Terms and any contracts concluded under them are governed by the law of
the Republic of Bulgaria. For business clients, the competent Bulgarian court at
our registered seat has jurisdiction. If you are a consumer, this choice of law
and forum does not deprive you of the protection of mandatory provisions of the
law of your country of habitual residence within the EU.
12. CHANGES TO THESE TERMS
We may update these Terms from time to time, for example when our offering or
the law changes. The version published on this page, with its "last updated"
date, applies to new orders and engagements from the date of publication.
Changes do not affect contracts already concluded, unless we agree them with you.
13. FINAL PROVISIONS
- If any provision of these Terms is held invalid, the remaining provisions
remain in force; the invalid provision is replaced by the lawful provision
that comes closest to its purpose.
- These Terms are drawn up in English. On request we can provide key contractual
documents in Bulgarian; in case of discrepancy in an individual contract, the
language agreed in that contract prevails.
14. CONTACT
Questions about these Terms: owner@kokismokieood.com
last updated 2026