Shipping policy

SHIPPING & DELIVERY POLICY
Koki Smoki EOOD

This policy explains how products and services sold by КОКИ СМОКИ ЕООД
(Koki Smoki EOOD), UIC 207712194, are delivered.

1. EVERYTHING WE SELL IS DELIVERED ELECTRONICALLY

We sell digital products (software, applications, licenses) and software
services. Nothing is shipped physically. That means:

- no shipping fees, ever;
- no customs or import charges;
- no courier delays — delivery works the same anywhere in the world.

2. HOW AND WHEN DELIVERY HAPPENS

- Digital products are delivered by download link and/or emailed
  instructions, sent to the email address you provide with your order.
  Delivery normally happens within minutes of successful payment and at
  the latest within 24 hours.

- Services (development, consulting, support) are delivered according to
  the schedule agreed in your proposal or contract, with milestones
  handed over as agreed.

3. IF NOTHING ARRIVES

1) Check your spam/junk folder.
2) Check that the email address on your order is correct.
3) Contact support@kokismokieood.com with your order number.

We will re-send the delivery or resolve the issue promptly. A digital
product does not count as delivered until you can actually access it —
delivery problems on our side never cost you anything.

4. CONTACT

Questions about delivery: support@kokismokieood.com